Changing and Improving: Civil Service Behaviour at Administrative Assistant and Administrative Officer Grade
The behaviour Changing and Improving is about showing a positive attitude toward change, learning new ways of working, and helping others to adapt. At Administrative Assistant (AA) and Administrative Officer (AO) grade, you are expected to review how work is done, suggest small improvements, and support your team in adopting new procedures or digital tools.
This behaviour shows that you are proactive and open-minded. It demonstrates that you can recognise when something could be done more efficiently and take steps to make it happen. It also highlights your willingness to learn from experience, act on feedback, and contribute to a culture of continuous improvement.
When writing a 250-word statement for this behaviour, aim to demonstrate:
🔄 A belief statement that shows your commitment to learning and improving.
🔄 A situation where you identified an opportunity to make a process better or adapt to a new system or procedure.
🔄 The actions you took to test or introduce the improvement, and how you supported colleagues through the change.
🔄 The results, showing how the improvement made work easier, faster, or more accurate for your team or customers.
The B-STAR method is a simple and effective way to structure your statement. Begin with your belief, describe the situation and your task, then focus on your actions and the results you achieved. Strong examples will show that you take initiative, stay flexible, and help your team deliver better outcomes by improving how work gets done.
The image above provides a full example statement for Changing and Improving at AA/AO grade. Use it to guide your own response and show how you approach change with a practical and positive mindset.
