Changing and Improving: Civil Service Behaviour at Executive Officer Grade
The behaviour Changing and Improving is about being open to new ideas, seeking ways to do things better, and adapting when circumstances change. At Executive Officer (EO) grade, you are expected to suggest improvements, learn from feedback, and take practical steps to make processes more efficient and effective.
This behaviour shows that you can adapt to change with a positive attitude and look for opportunities to improve how services are delivered. It involves listening to suggestions, sharing your own ideas, and showing flexibility when new priorities or challenges arise.
When preparing a 250-word statement for this behaviour, aim to demonstrate:
🔄 A belief statement showing your commitment to improvement and adaptability.
🔄 A situation where you needed to respond to change or identify a way to improve a process.
🔄 The actions you took to gather feedback, test a new approach, or apply learning.
🔄 The results, which should evidence efficiency gains, better outcomes for users, or stronger team performance.
The B-STAR method helps you organise your response by setting out the background, explaining the task, describing the actions you took, and highlighting the results. Strong examples will show that you embrace change, act on learning, and contribute to continuous improvement that benefits your team and organisation.
The image above provides a full example statement for Changing and Improving at EO grade. Use it to guide your own example, keeping the focus on how you adapted and created positive change.
