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Changing and Improving: Civil Service Behaviour at HEO and SEO
When applying for Civil Service jobs, you will often be asked to evidence the behaviour Changing and Improving. At HEO and SEO grade this behaviour is about working with others to identify opportunities for improvement, simplifying processes, and using technology where appropriate to make services more efficient. It is also about encouraging ideas for change, explaining clearly why change is happening, and supporting colleagues as they adapt.
The Success Profiles framework highlights the importance of creating an environment where colleagues feel able to suggest new approaches and challenge decisions safely. At this grade you are also expected to take managed risks, considering how proposed changes may impact a diverse range of users.
A strong behaviour statement will:
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Begin with a short belief statement that shows your positive attitude towards improvement and change.
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Give a clear situation and task, showing the context and your specific responsibility.
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Provide detailed activities that show exactly what steps you took, how you engaged others, and how you applied new ideas or technology.
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End with measurable results, such as improvements in time, cost, or satisfaction.
Using the B-STAR method (Belief, Situation, Task, Activity, Result) helps keep your example structured and concise within the 250-word limit. Focus on your personal contribution, use active language, and link your actions directly to outcomes.
The image above gives you a complete example statement for Changing and Improving at HEO and SEO grade. Use it as a guide to structure your own experience and demonstrate how you deliver change with confidence.
