Communicating and Influencing: Civil Service Behaviour at Executive Officer Grade
The behaviour Communicating and Influencing is about sharing information clearly, listening actively, and adapting your communication to suit different people and situations. At Executive Officer (EO) grade, you are expected to present information in a way that is accurate, timely, and easy to understand, while also building positive relationships through respectful communication.
This behaviour shows that you can express yourself with clarity and confidence, support decisions effectively, and take time to understand the views of others. It involves using the right tone and style, being open to feedback, and ensuring your message helps colleagues and stakeholders make informed decisions.
When preparing a 250-word statement for this behaviour, aim to demonstrate:
🗣️ A belief statement showing your commitment to clear and respectful communication.
🗣️ A situation where effective communication or influence was needed to achieve an outcome.
🗣️ The actions you took to explain information, listen to feedback, or adapt your approach for your audience.
🗣️ The results, which should evidence understanding, stronger relationships, or successful agreement and support.
The B-STAR method provides a structured way to present your example, guiding you through the background, the task, the actions you carried out, and the results. Strong examples will highlight your ability to build trust, share information effectively, and encourage cooperation by communicating with clarity and respect.
The image above provides a full example statement for Communicating and Influencing at EO grade. Use it to shape your own example, keeping the focus on how your communication created positive outcomes.
