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Communicating and Influencing: Civil Service Behaviour at HEO and SEO
The behaviour Communicating and Influencing is about ensuring that your message is clear, purposeful, and adapted to the needs of your audience. At HEO and SEO grade, this means being able to build trust, explain direction with confidence, and use different communication styles and methods to achieve impact.
This behaviour is central to leadership and collaboration across the Civil Service. It requires you to respect the views of others while also ensuring important messages are delivered in a straightforward and engaging way. You are expected to create an environment where people feel involved, valued, and motivated.
A strong 250-word statement for this behaviour should include:
💡 A belief statement that shows you value clarity, honesty, and enthusiasm in communication.
💡 A situation that demonstrates the importance of your role in delivering a message or influencing outcomes.
💡 Clear actions that show how you adapted your approach, encouraged engagement, and addressed concerns.
💡 A result that evidences understanding, buy-in, or measurable improvement following your communication.
When writing, keep in mind that this behaviour is not only about what you said, but also about how you encouraged others to share views and how you responded to them. Using the B-STAR method keeps your example structured and ensures you balance your own actions with the outcome achieved.
The image above gives a complete example statement for Communicating and Influencing at HEO/SEO grade. Use it as a practical guide to shape your own example, focusing on clarity, respect, and the ability to influence effectively.
