Delivering at Pace: Civil Service Behaviour at Administrative Assistant and Administrative Officer Grade
The behaviour Delivering at Pace is about working efficiently, staying focused, and taking responsibility for producing high-quality work on time. At Administrative Assistant (AA) and Administrative Officer (AO) grade, you are expected to manage your workload, follow procedures, and maintain a consistent standard of performance even when working under pressure.
This behaviour shows that you can organise your tasks effectively and keep track of priorities. It highlights your ability to stay calm and accurate when deadlines are tight and to communicate progress clearly to colleagues and managers. It also reflects your commitment to delivering reliable results that support your team’s objectives.
When writing a 250-word statement for this behaviour, aim to demonstrate:
⏱️ A belief statement that shows your focus on accuracy, consistency, and accountability.
⏱️ A situation where you had to meet a deadline or deliver a task quickly and to a high standard.
⏱️ The actions you took to plan your time, manage competing priorities, and maintain quality.
⏱️ The result, showing how your organisation and focus led to successful delivery.
The B-STAR method helps you keep your statement clear and purposeful: start with your belief, describe the situation and your task, then focus on your actions and the results achieved. Strong examples will show that you are dependable, efficient, and motivated to complete work accurately and on time.
The image above provides a full example statement for Delivering at Pace at AA/AO grade. Use it to guide your own response and show how you stay organised, focused, and consistent in your performance.
