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Delivering at Pace: Civil Service Behaviour at HEO and SEO
The behaviour Delivering at Pace is about showing drive, focus, and responsibility for achieving results. At HEO and SEO grade this means keeping work aligned to top priorities, supporting your team to meet objectives, and ensuring quality outcomes within agreed timescales.
Applicants are expected to demonstrate how they organise workloads, adapt when priorities shift, and make sure that resources and support are in place so that deadlines are met. It is also about holding yourself accountable while giving others the space and authority to deliver their part.
In a 250-word statement, you should aim to cover:
⏱️ A belief statement that shows your commitment to delivering timely and high-quality results.
⏱️ A situation that had clear deadlines or required careful workload management.
⏱️ The actions you took to keep progress on track, manage resources, and respond when challenges or competing demands arose.
⏱️ The results you achieved, ideally supported by evidence such as meeting a deadline, improving efficiency, or achieving a measurable impact.
The B-STAR method is especially useful here because it encourages you to highlight how you managed competing demands and kept performance on course. Be specific about your personal role, and explain how your actions ensured successful delivery.
The image above shows a complete example statement for Delivering at Pace at HEO/SEO grade. Use it as a guide to structure your own statement, focusing on accountability, adaptability, and results.
