Developing Self and Others: Civil Service Behaviour at Administrative Assistant and Administrative Officer Grade
The behaviour Developing Self and Others is about taking responsibility for your own learning and helping those around you to develop their skills and confidence. At Administrative Assistant (AA) and Administrative Officer (AO) grade, you are expected to identify areas for improvement, act on feedback, and share knowledge that supports your team’s growth and effectiveness.
This behaviour shows that you are proactive about learning and value development as part of everyday work. It highlights your willingness to improve your own performance, seek guidance when needed, and encourage others by sharing what you know. It also demonstrates that you contribute to a positive learning culture within your team.
When writing a 250-word statement for this behaviour, aim to demonstrate:
📘 A belief statement that shows your commitment to personal growth and team learning.
📘 A situation where you recognised a skill gap or development need for yourself or others.
📘 The actions you took to learn, apply new skills, or support colleagues in building their confidence or capability.
📘 The result, showing how these efforts improved performance, teamwork, or overall outcomes.
The B-STAR method provides a clear structure for your response: begin with your belief, explain the situation and your task, then describe your actions and the results achieved. Strong examples will show that you take initiative to learn, welcome feedback, and contribute to the development of others in your team.
The image above provides a full example statement for Developing Self and Others at AA/AO grade. Use it to guide your own response and show how you take ownership of growth — both for yourself and those you work with.
