Writing 250-word statements for Civil Service exams is often considered the most challenging part of the application process.
Many candidates feel overwhelmed trying to concisely demonstrate their competencies within such a limited word count.
However, with a thorough understanding of the behaviour being assessed and a well-structured approach, what seems like a weakness can be transformed into a powerful strength.
Related article: 5 Communicating & Influencing Example Statements
What the Behaviour Means at This Level
At Grade 7, the "Communicating & Influencing" behaviour is all about effectively conveying information and ideas, and persuading others to take action. At this level, you are expected to demonstrate a high degree of clarity, professionalism, and strategic thinking in your communication.
You must be adept at:
- Presenting Complex Information: Breaking down complex information into understandable terms.
- Engaging and Persuading Stakeholders: Using tailored communication strategies to engage and influence diverse stakeholders.
- Managing Conflicts: Navigating and resolving conflicts through effective communication.
- Promoting Collaboration: Encouraging collaboration and fostering an inclusive environment.
This differs from lower levels where the focus might be more on clear communication and understanding instructions. At Grade 7, there is a stronger emphasis on strategic influence, leadership in communication, and managing key relationships.
Check out 50 example statements across all 9 Civil Service Behaviours
Statement Structure
One effective method for structuring your 250-word statement is the B-STAR technique. This approach helps you present your example in a clear, logical manner that highlights your skills and achievements.
B-STAR Technique:
- Belief: Start with your core belief or the principle that guided your actions.
- Situation: Describe the context or challenge you were facing.
- Task: Explain the specific task you needed to accomplish.
- Action: Detail the actions you took to address the task.
- Result: Conclude with the outcomes of your actions and any impact it had.
By using B-STAR, you can succinctly demonstrate your ability to communicate and influence effectively at the Grade 7 level, ensuring you cover all necessary aspects within the word limit.
Communicating & Influencing 250 Word Statement Example
Believing that effective communication and influencing are crucial for building trust and driving success, I always strive to convey purpose and direction with clarity and enthusiasm.
As a Policy Advisor in the Civil Service, I was responsible for leading the consultation process on a new environmental regulation. The policy was complex and met with varied responses from stakeholders, including industry leaders, environmental groups, and the public.
My role was to ensure that all stakeholders understood the policy's objectives and implications while also considering their concerns. I began by organizing a series of stakeholder meetings and public forums. In these sessions, I presented the policy in clear, straightforward terms, breaking down complex legal and technical jargon into easily understandable language.
I made a point to listen actively to feedback, acknowledging the diverse perspectives and addressing concerns respectfully. When delivering difficult messages about the stringent requirements of the regulation, I did so with transparency and sensitivity, explaining the necessity and benefits of the changes.
To enhance communication, I introduced digital resources, including an online portal with FAQs and interactive webinars, to reach a wider audience and provide ongoing support. I monitored the effectiveness of these communications through surveys and feedback forms, making adjustments as needed to improve clarity and engagement.
The outcome was a well-received consultation process, with stakeholders expressing increased understanding and support for the policy. This experience reinforced my belief in the power of clear, honest, and empathetic communication to influence and build trust among diverse groups.
