Leadership: Civil Service Behaviour at Administrative Assistant and Administrative Officer Grade
The behaviour Leadership is about taking responsibility for your work, showing enthusiasm, and setting a positive example for others. At Administrative Assistant (AA) and Administrative Officer (AO) grade, you are expected to act with fairness and respect, support your team’s objectives, and take ownership of your actions and performance.
This behaviour shows that you take pride in your role and understand how your attitude and actions influence those around you. It highlights your ability to be accountable, remain professional, and treat everyone with consideration. It also demonstrates that you understand the goals of your team and contribute to achieving them through consistent effort and integrity.
When writing a 250-word statement for this behaviour, aim to demonstrate:
🌟 A belief statement showing your commitment to responsibility, fairness, and respect.
🌟 A situation where you took the initiative or supported others to achieve a shared goal.
🌟 The actions you took to lead by example, communicate clearly, or uphold high standards of behaviour.
🌟 The result, showing how your approach strengthened teamwork, improved outcomes, or inspired confidence.
The B-STAR method helps you structure your statement effectively: begin with your belief, describe the situation and your task, then explain your actions and the results achieved. Strong examples will show that you are dependable, positive, and mindful of the wider impact of your work, helping your team succeed through consistent effort and professionalism.
The image above provides a full example statement for Leadership at AA/AO grade. Use it to guide your own response and show how you demonstrate accountability, fairness, and pride in your work every day.
