See more examples...
Managing a Quality Service: Civil Service Behaviour at HEO and SEO
The behaviour Managing a Quality Service is about delivering outcomes that meet user needs, maintain professional standards, and provide value for money. At HEO and SEO grade, this means setting up and reviewing systems, listening to feedback, and ensuring services run efficiently and effectively.
This behaviour highlights your ability to work with colleagues and stakeholders to improve delivery while balancing resources and risks. It is also about ensuring that services are accessible, consistent, and adaptable to the needs of a diverse range of customers.
When building a 250-word statement for this behaviour, think about including:
🛠️ A belief statement showing your commitment to providing reliable and efficient services.
🛠️ A situation where you were responsible for maintaining or improving a service.
🛠️ The actions you took to analyse performance, gather feedback, address risks, and make improvements.
🛠️ The results achieved, such as reduced processing times, higher satisfaction, or better value for money.
Using the B-STAR method helps you structure your answer so that your actions and results come through clearly. Keep your focus on your role in maintaining standards, resolving issues, and ensuring customers receive the right level of service.
The image above contains a complete example statement for Managing a Quality Service at HEO/SEO grade. Use it as a guide to shape your own example, making sure your writing shows how you deliver efficiency, quality, and positive outcomes for users.
