Administrative Officer (AO) 250 Word Statement Example - Changing & Improving Behaviour

Putting together a 250-word statement can be a bit of a challenge, and many applicants find it to be the trickiest part of their application.

However, by understanding what "Changing and Improving" means for an Administrative Officer in the UK Civil Service and organizing our statements effectively, we can turn this challenge into an opportunity.

Related articles:
 5 Example Changing & Improving Example Statements


Here's a closer look at what "Changing and Improving" entails for the Administrative Officer grade:

Embracing Change

  • Openness to New Ideas: Administrative Officers (AOs) should be willing to explore new ways to perform their duties and welcome input from colleagues and supervisors.
  • Adaptability: AOs must be flexible in their work methods to keep up with changes in policy, technology, or organizational needs.
  • Learning and Development: AOs should proactively seek training and development opportunities to enhance their skills.

Continuous Improvement

  • Identifying Inefficiencies: AOs should be vigilant in spotting areas where administrative processes can be improved, waste reduced, and procedures streamlined.
  • Proposing Solutions: Upon identifying issues, AOs should not only report them but also offer practical solutions.
  • Implementing Improvements: AOs should help integrate new processes and improvements smoothly into the team's workflow.

Using Technology Effectively

  • Technological Proficiency: AOs should be skilled in relevant software and tools and stay updated with new technological advancements.
  • Automation and Tools: They should utilize tools and technologies to automate routine tasks, freeing up time for more complex activities.

Proactive and Forward-Thinking

  • Anticipating Needs: AOs should foresee the needs of their team and organization, preparing for future challenges.
  • Innovative Thinking: They should bring creative ideas to their work and seek novel solutions to problems.

Collaboration and Communication

  • Effective Communication: Clear and effective communication with colleagues and supervisors is crucial for implementing changes and improvements.
  • Team Collaboration: AOs should collaborate with their team, sharing knowledge and best practices to drive continuous improvement.

Practical Examples at the AO Grade:

  • Updating Filing Systems: An AO might notice that the current filing system is outdated and suggest a more efficient digital solution.
  • Process Automation: An AO could propose automating repetitive tasks, such as data entry, using software tools to save time and reduce errors.
  • Feedback Mechanisms: An AO might create a feedback system for team members to share ideas for improving administrative processes regularly.

Check out example statements for all 9 key behaviours!

Structuring Your Statement

The B-STAR technique is a great way to answer competency-based questions in job applications and interviews. This method helps you clearly and concisely showcase your experiences and skills in a way that aligns with the job requirements. B-STAR stands for Belief, Situation, Task, Activity, and Result. Here’s how to use it for a 250-word statement for an Administrative Officer role in the UK Civil Service:

  • Belief: Start by sharing your thoughts and feelings about the behavior or competency in question. Discuss why skills like organization, communication, or customer service are vital and how you've worked to improve them, demonstrating your proactive attitude and commitment.

  • Situation: Provide a brief background of a relevant situation. Describe the context succinctly, ensuring it’s relevant to the role, like managing a busy office or juggling multiple administrative tasks.

  • Task: Outline your specific role in the situation. Highlight your responsibilities and keep the focus on your actions rather than others’. If you led a team or project, mention this briefly but emphasize your contributions.

  • Activity: This is the heart of your statement. Detail the steps you took to address the situation using active language. Emphasize your problem-solving skills and proactive approach, like organizing a filing system for better efficiency or implementing a new scheduling process.

  • Result: Wrap up by explaining the outcomes of your actions. Quantify your results if possible to provide concrete evidence of your success. Mention specific improvements in office productivity, customer satisfaction, or cost savings, ensuring the results are positive and relevant to the Administrative Officer role.


AO Example Statement - Changing & Improving


I believe that continuously seeking ways to improve processes and embrace new technologies not only enhances productivity but also fosters a culture of adaptability and innovation. I am proactive in learning new procedures and supporting colleagues in doing the same, ensuring that we can collectively respond to changes and emergencies effectively.

As an Administrative Officer, our company faced challenges with outdated manual filing systems, which caused delays and inefficiencies. Recognising the need for improvement, I took the initiative to propose a transition to a digital document management system.

I was responsible for researching suitable digital solutions, presenting my findings to management, and assisting with implementation. I analysed various options, considering factors such as user-friendliness, cost, and integration capabilities with our existing systems. After selecting the most suitable software, I developed a comprehensive implementation plan that included training sessions for staff to ensure a smooth transition.

I conducted training workshops to familiarise my colleagues with the new system, addressing concerns and providing ongoing support. This proactive approach ensured that everyone was comfortable with the new procedures and could utilise the technology effectively.

As a result, our document retrieval time was reduced by 50%, and the overall efficiency of our department improved significantly. The new system also enhanced our ability to handle emergencies, as important documents could be accessed quickly and securely from any location.

This experience reinforced my belief in the importance of continuously seeking improvements and adapting to new technologies, ultimately contributing to a more productive and responsive work environment.

Back to blog

At Interview Detectives, we are led by Mike Jacobsen, a highly experienced recruitment consultant with nearly 30 years of professional expertise. With a deep understanding of the hiring landscape, Mike brings invaluable insights and knowledge to our platform. His extensive background in recruitment enables us to provide you with tailored interview guides and application tips that align with current industry trends. With Interview Detectives, you gain access to proven strategies and techniques to enhance your job application success. Trust in Mike's wealth of experience and embark on your journey towards career triumph.

Need Assistance? Connect with Mike on LinkedIn