9 Grade HEO Project Delivery Civil Service Behaviour Statements

HEO Project Manager applications require clear evidence of delivery ownership, practical judgement and coordination across project teams and stakeholders.

This guide gives you nine complete HEO Project Manager behaviour statements, with one example of up to 250 words for every Civil Service behaviour.

Each example is built around a realistic project delivery challenge and shows the level of responsibility, decision-making and escalation expected from a strong HEO candidate.

Who Is This Guide For?

This guide is designed for candidates applying for roles such as:

• HEO Project Manager
• HEO Delivery Manager
• Junior Project Manager
• Workstream Manager
• Similar project delivery roles assessed at HEO level

The examples cover digital, operational and service-change projects, allowing the guide to remain useful across government departments and delivery settings.

What Is Included?

• Nine complete behaviour statements of up to 250 words
• One example for every Civil Service behaviour
• Role-specific guidance explaining what each behaviour looks like in HEO project delivery work
• A clear explanation of why every example works
• A full B-STAR breakdown for each statement
• A final quality checklist for reviewing your own application evidence

All Nine Civil Service Behaviours

1. Seeing the Big Picture
2. Changing and Improving
3. Making Effective Decisions
4. Leadership
5. Communicating and Influencing
6. Working Together
7. Developing Self and Others
8. Managing a Quality Service
9. Delivering at Pace

Built Around Realistic HEO Project Delivery Work

The examples cover credible project situations, including:

• Protecting customer access while introducing online appointment booking
• Replacing fragmented reporting with one integrated project control process
• Selecting a staged scanner rollout using incomplete demand evidence
• Leading a portal upgrade through reduced specialist capacity and a late mandatory change
• Securing agreement for a staged knowledge-tool launch after readiness concerns
• Coordinating digital, operational, policy and commercial teams on new identity checks
• Developing a project support officer through ownership of live controls and governance
• Creating end-to-end acceptance criteria for a new correspondence process
• Recovering a secure laptop deployment after a supplier delay

See What Strong HEO Project Delivery Evidence Looks Like

Each chapter explains how the example demonstrates the behaviour, where the candidate shows HEO ownership and why the actions meet the expected level.

The examples show how an HEO Project Manager can:

• Own a defined project or substantial workstream
• Manage plans, risks, issues and dependencies
• Coordinate operational, digital and specialist teams
• Use evidence to recommend practical delivery options
• Support governance, reporting and readiness activity
• Escalate senior decisions while remaining accountable for implementation

Clear B-STAR Breakdowns

Every statement is followed by a breakdown showing how the evidence is structured through:

• Belief
• Situation
• Task
• Action
• Result

This allows you to compare your own evidence against a complete HEO project delivery example and understand where the strongest scoring material sits.

What You Receive

• One downloadable PDF guide
• Nine full HEO Project Manager behaviour examples
• Immediate digital access after purchase
• No physical product will be posted